Job Opportunities

 

 

 

 

 

 

Current vacancies:  

  • Estates Administrator (RCaH 1832)
  • IT User Access and Utilities Manager (RCaH 1831)

Estates Administrator

Closing date: 27th April 2022, 23.55

Salary: £25,798-£27,501 per annum (depending on experience)

Contract type: Permanent and full-time

This role is part of the User Office and Facilities Team who provide first point of contact, and ongoing support to users, to enable and deliver the internationally competitive science being undertaken at the Research Complex at Harwell (RCaH). It provides high level, day-to-day support, ensuring that the support needed by RCaH users is delivered.

The role is responsible for liaising with Estates Services, ensuring that Research Complex offices, laboratories, wider infrastructure, and facilities are maintained. The role holder will lead our engagement with partners across Research Complex and the wider STFC campus to provide an environment that enables our users to deliver the highest quality science.

For full details, please apply here.

Main duties / key responsibilities:

  • Undertaking general facilities management. Inspecting the building and facilities, reporting issues, and coordinating planned and preventative maintenance as well as emergency repairs undertaken by Estates Services.
  • Ensuring that all building, facilities (excluding scientific and laboratory equipment) and office maintenance and repairs are carried out in accordance with Research Complex Health and Safety Policy.
  • Supervision of external maintenance contractors working at Research Complex.
  • Provide the first point of contact with Estates Services, using the fault logging service to report maintenance requests. Monitoring the response to requests and monitoring the service levels provided, providing reports of service level provision to management.
  • Working closely with our team of scientists and technicians to ensure that planned building work has minimum impact on the science being undertaken at Research Complex. Also, supporting technicians in the installation of new scientific equipment, laboratory improvements and other works, liaising with Estates and ensuring access, permissions and permits are in place.
  • Manage and review service level agreements and contracts for building service (e.g cleaning, waste management, building maintenance), monitoring the levels of service provided, negotiating renewal of contracts, and escalating as appropriate to senior staff.
  • Working closely with our User Office and Technician teams in managing the allocation of office, storage, and laboratory space for users. This will include monitoring the requirement for and maintenance of office and laboratory furniture.
  • Working proactively with the broader site Health and Safety group to ensure that the building meets H&S requirements and Fire Regulations.
  • Work closely with our Communications Officer to ensure that planned works are communicated to our users and events are organised in compliance with H&S regulations.
  • Build a close relationship with site security, maintaining regular dialogue to ensure Research Complex is secure and our users comply with security procedures.
  • As a member of small team, the role holder will provide back up support across our user admin and technical support teams.

Working relationships:

The post-holder will report directly to the laboratory manager and will work closely with staff from the Mary Lyon Centre’s Operations team. The post-holder may also be expected to liaise closely with the wider scientific community.

Additional information:

We are looking for a proactive, self-starting individual to join a focused core team supporting 180 researchers based at the research complex.  The Building Supervisor is at the centre of the core team, ensuring the building is well maintained, safe and optimised for its users.   They manage the relationship with our Estates Services teams, coordinate and supervise building maintenance and infrastructure projects.   They work cooperatively with our user office and technician team to optimise the safe use of the space within Research Complex.

Education / Qualifications / Training required:

Essential:

  • A-Level or Equivalent

Desirable:

  • Degree or Equivalent

Previous work experience required:

Essential:

  • Experience of dealing with customer facing administration

Desirable:

  • Experience of working in a customer facing service role in building management

Knowledge and experience:

Essential:

  • Be able to learn in the role, with a positive and collaborative approach to problem solving

Desirable:

  • Experience of undertaking building management activities and/or customer/stakeholder relationship management.
  • Use of an online building management/reporting system.

Personal skills/behaviours/qualities:

Essential:

  • Good interpersonal skills and the ability to work effectively within a team.
  • Good communication skills (oral and written) and able to deal effectively with people at all levels.
  • Ability to deliver to manage a varied workload and prioritise effectively, dealing with conflicting demands.
  • Ability to work under own initiative and to proactively manage own time.
  • Ability to overcome challenges and solve problems in a logical way.
  • Good attention to detail and accuracy

 

IT User Access and Utilities Manager

Closing date: 27th April 2022, 23.55

Salary: £32,005-£40,769 per annum (depending on experience)

Contract type: Permanent and full-time

For full details, please apply here.

This role is part of the User Office and Facilities Team who provide support to users to enable and deliver the internationally competitive science being undertaken at the Research Complex at Harwell (RCaH). It provides strategic and underpinning IT support, ensuring a comprehensive level of IT service provision for our laboratories, working with partners across UKRI to understand and deliver IT capability for the needs of our research. It is one of two IT Manager roles, this one will focus on user access and IT utilities, the other role focusses on networking and IT security.

The role holder will work effectively across the User Office and Facilities Team, working closely with the Scientific Support Team (SST) and leading engagement with partners across campus to support the Research Complex scientists to deliver research of the highest quality.

The role will work with the IT Security and networking manager, supporting the Associate Director (Operations) in the continuous innovation and improvement of IT support for the science being delivered at the Research Complex. As with all members of the core team, they will proactively help implement and maintain a good Health and Safety (H&S) culture at RCaH.

Main duties / key responsibilities:

Job Purpose

In addition to the overall purpose, outlined above, this role focuses on the delivery of day-to-day IT support, working with partners across RCaH and the Campus to understand and deliver IT support for the needs of our research.

Duties and Responsibilities

  • Providing assistance and support to our researchers in IT-related matters and to check regularly and maintain peripheral equipment such as scanners, printers, projectors, monitors and TVs to ensure that these are functioning and available to users.
  • Managing the IT induction process for new users and monitoring compliance.
  • Procurement of equipment and services for the IT systems in the Research Complex (including the tendering process) maintaining inventories of equipment as required.
  • General troubleshooting of desktop/laptop hardware and software issues, as well as general Windows, Linux and Mac support.
  • Software installation, software licensing and auditing of Research Complex IT equipment.
  • Installation, management and development of the IT systems for Research Complex, including Linux/UNIX servers, Windows systems, web servers etc. ensuring compliance with policy.
  • To manage routine IT maintenance, including patching & backups at specified intervals. Implementing security and virus protection measures, setting up and maintaining user accounts, user groups and mail lists, and maintaining logs of usage/faults as required.
  • Working with IT Networking and Security Manager as appropriate.
  • Escalating problems where necessary to management or third-party suppliers.
  • Ensuring the smooth running of Research Complex IT systems, ensuring a value-added service which considers user needs and strategic requirements and which is continuously scrutinised and improved.
  • Work flexibly with the other members of the User Office and Facilities Team to ensure that annual leave is coordinated and that all requirements are covered during periods of absence.
  • The role may be part of a 24-hour cascade structure which, in the case of incident, will be used to inform colleagues, RAL-site Security Officers and STFC Estates personnel on issues of building and laboratory safety, security and integrity.

Working relationships: 

The role is at the centre of the core team of Research Complex, working closely with our team of technicians, user support, communications, and IT teams to coordinate and manage the effective maintenance and management of Research Complex facilities. It is the first point of contact and coordinating lead with STFC Estates Services that maintain our building.

Additional information:

This position could also be considered as a secondment opportunity.

Education / Qualifications / Training required:

Essential:

  • A-Level or Equivalent

Desirable:

  • Degree or Equivalent

Previous work experience required:

Essential:

  • Experience of working in a user facing IT role

Desirable: 

  • Experience of strategic scoping and deployment of IT solutions

Knowledge and experience:

Essential:

  • Strong knowledge of Microsoft based operating systems with emphasis on Windows 10, but with experience of older MS operating systems.
  • Experience with using and troubleshooting Microsoft Office with emphasis on MS Outlook, MS Word, MS Excel and MS PowerPoint.
  • Technical diagnostic skills, to enable evaluation of alternative courses of action, innovate where necessary and document solutions.
  • Be able to learn in the role, with a positive and collaborative approach to problem solving.

Desirable:

  • Experience of Linux based operating systems with emphasis on Centos and Ubuntu
  • Experience of Apple MacOS & iOS
  • Experience of Android
  • Experience of VMware ESXi

Personal skills/behaviours/qualities:

Essential:

  • Good interpersonal skills and the ability to work effectively within a team.
  • Good communication skills (oral and written) and able to deal effectively with people at all levels.
  • Ability to deliver to manage a varied workload and prioritise effectively, dealing with conflicting demands.
  • Ability to work under own initiative and to proactively manage own time.
  • Ability to overcome challenges and solve problems in a logical way.
  • Good attention to detail and accuracy

 

Further Information

We are looking for a proactive, self-starting individual to join a focused core team supporting 180 researchers based at Research Complex.  The IT User Access and Utilities Manager is at the centre of the core team, ensuring IT provision for our core team, making sure our users can access our IT network and servicing our IT utilities. They work with the IT Networking and Security Manager to ensure that the IT provision at Research Complex is seamless and secure.